Retrun/Refund/Exchange Policy

Retrun / Refund /Exhange Policy

It is our great honor that you choose our products. Your satisfaction is the most important thing we continuously pursue. If regrettably, you find our item(s) have the following issues that could not meet your requirements, you have the right to return the item(s) to get a refund. It’s really important for us to offer a fair and responsible Return/Refund/Exchange policy. We also will check each order before we arrange shipment.

We do not accept unauthorized returns. This includes any items returned without first talking to a customer representative.

Our Return/Refund/Exchange mailbox: support@decorseeker.com

Our contact number: +86 18924658279

Return address:
TO: Huang Hubin
ADD: Room 203, No. 61, Xin'an East Road, Humen Town,
Dongguan City, Guangdong Province
China
523900
TEL:+86 13538385274

1. Return Policy:

If you are not completely satisfied with your purchase, You can return the package within 7 days after receiving the package. Please send us your order number and return tracking number. We will return the order amount to you within 2 working days against your original method of payment after receiving the return. You will receive your refund in approximately 1 - 3 days, depending on how quickly your bank processes it.

1) For any undamaged product, It be in the original packaging, Unused does not affect secondary sales.

2) The returned product must have been purchased directly from decorseeker.com.

3) Please return the product within 7 days after initiating the return request.

2. Refund Policy:

If you have not received the goods for more than 4 weeks or received damaged products that cannot be used normally.

Please provide us with your order number and pictures of damaged product, We will refund the full amount or resend new item to you and you do not need to return the product.

We will refund the order amount to you against your original method of payment within 2 working days.

1) In these cases, customers do not need to bear return shipping costs:
Product damaged in shipping, received defective, wrong size, wrong product, product not as described on the website.

2) In these cases, customers need to bear the return shipping costs:
Buyers remorse, Wrong style and size selected, Wrong shipping address.

3. Exchange Policy:

You can exchange the product within 7 days after receiving the package.

1) In these cases, customers do not need to bear exchange shipping costs.：
Product damaged in shipping, received defective, wrong size, wrong product, product not as described on the website.

2) In these cases, customers need to bear the exchange shipping costs：
Buyers remorse, Wrong style and size selected, Wrong shipping address.

We do not accept unauthorized returns. This includes any items returned without first talking to a customer representative.
Our return / refund / exchange mailbox: support@decorseeker.com